Job Information
Safran Sales Account Controller in Cwmbran, United Kingdom
Sales Account Controller
Company : Safran Seats
Job field : Sales & Marketing
Location : Cwmbran , Wales , United Kingdom
Contract type : Fixed Term contract
Contract duration : Full-time
Professional status : Employees / Staff
# 2024-134690
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Job Description
Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. Our passenger experience prides itself on innovation, customization, quality and industrial design.
At Safran Seats, we are unique within aerospace, as we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world!
In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England.
The purpose of this role is to facilitate the sales order demand and provide customer support for installation support; supplier sales deliveries; commitment letter requirements and ad hoc sales as required including the processing and co-ordinating of the sales order process of EDI across Safran Seats departments and liaising cross functionally to provide updates communication on order status.
Key Responsibilities will include:
Sales Order Processing and RMA processing
Ensuring MRP and other systematic actions are completed in a timely manner
Monitoring sales order progress and ensuring departmental objectives are being implemented, e.g. OTIF
Maintaining accurate records of customer details, requests, quotations and orders
Communicating professionally, effectively and efficiently with customers both in person and by telephone/webbex/e-mail
Compiling and providing progress reports to customers
Flexibility to respond to AOG (Aircraft on Ground) requests
Working to achieve agreed departmental objectives and customer requirements, through co-operation with both customers and cross functional departments
Undertaking any other duties that may arise from time to time that are consistent and commensurate with the overall purpose of the post
Provide KPIs to demonstrate performance status and highlight key issues, providing recommendations for continual improvement
Set up, maintain and document systems and operating procedures as required
Complementary Description
Our in-house design studio co-creates the most innovative experiences in the sky with our airline customers and partners. Our dedicated engineering, production and in-service support facilities are integral to delivering a high-end quality product that we keep flying throughout the life of programme. We are fully supported by a wide team of support functions, from HR to Finance, to Business Development and Planning and Logistics, our team is built to give Safran Seats an end-to-end capability in house in the UK.
We focus on:
Our people
These are our four People Fundamentals that underpin everything we do at Safran:
• We believe in and fostering the conditions for diversity and inclusion to thrive
• We develop our colleagues skills and build opportunities so you can shape our future
• We create a trustworthy work place to support you, as you dare to act and innovate
• We encourage collaboration and mutual support between you and your colleagues
So you'll be supported every step of the way!
Sustainability
Our people are at the heart of our success, as we work together to achieve our mission: contributing to a safer and more sustainable aviation. We are tackling the biggest challenges in aerospace, with a commitment to work to decarbonise the industry by 2050.
Global Mobility
As part of the Safran Group, across our businesses we are market leaders in aerospace, defence and space; there is always potential for future mobility in the UK and internationally.
Job Requirements
Good level of ERP understanding
General manufacturing awareness (an understanding the general principles of manufacturing)
Knowledge of aftermarket
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to hear from you!
Our employees are at the heart of our success, as we work together for our sustainable future. There are four People Fundamentals that underpin life at Safran:
• We believe in and promote diversity and inclusion as key values across our business
• We develop our colleagues skills and build opportunities so you can shape our future
• We create a trustworthy work place to support you, as you dare to act and innovate
• We encourage collaboration and mutual support for you and your colleagues
As a valued member of our team, these are just a few of the benefits you'll receive:
• 25 days holiday + UK Bank Holidays
• Benefits Programme, with a number of schemes such as cycle to work, technology savings, retail discounts and access to private healthcare
• Career Progressions opportunities such as company sponsorship and further training courses
• Family friendly policies including maternity, paternity, adoptive parents, shared parental leave, parental leave and flexible working
• Equality & Diversity initiatives with internal groups for workplace engagement and involvement
• STEM engagement with schools, colleges and universities and Charitable activities for all
Please apply and submit your CV today! Once your CV has been reviewed, we will contact you with the next stages.
We want Safran Seats to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.
We're committed to building a strong, diverse workforce and making Safran Seats an inclusive place to work.
Specificity of the job
No travel required
Locate your future workplace
Llantarnam Industrial Park, LlantarnamNP44 3HQ
Cwmbran
Wales United Kingdom
Copy Address
83,000
employees worldwide
27
Number of countries where Safran is located
35
business area families
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Safran is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.